Everything you need to know about working with Unseen Matters, from sustainable materials and MOQ to pricing and delivery across Malaysia and beyond.
Who We Are
Unseen Matters (A Gift Theory Sdn Bhd) is a story-driven, sustainable corporate gifting studio based in Kuala Lumpur, founded in 2018. We create eco-friendly, customisable corporate gifts rooted in storytelling and sustainability, with 500+ projects completed for clients like Google, Meta, Petronas and Cartier.
The name carries three layers: unseen communities, unseen causes, and unseen materials. We work with overlooked artisan communities, champion causes that rarely get the spotlight, and transform overlooked materials like waste and agricultural by-products into gifts that matter.
We were founded in 2018 and have completed 500+ sustainable gifting projects across Malaysia and over 18 countries, working with multinationals, government bodies, and international summits.
We work with corporate marketing, ESG, procurement and HR teams, especially professional associations, luxury brands, government-linked corporations, hospitality groups and event management companies. Clients include Google, Meta, AWS, Petronas, Cartier, Mercedes-Benz, DHL, AON and MyCEB.
What Makes Us Different
Three things: we are story-first, not catalogue-first; we work with sustainable materials most gifting companies have never heard of, including stone paper, coffee grounds and mycelium foam, some certified by the Global Recycle Standard; and we turn your own company's waste into branded merchandise no other brand can replicate.
The narrative comes before the product. We tie every material, colour, and item choice back to your brand story. A gift without a story is just a thing, a gift with a story is something people remember.
One of the widest sustainable material libraries in Malaysian corporate gifting, spanning natural (bamboo, cork, reclaimed wood, batik fabric), recycled (ocean plastic, denim, stainless steel), and waste-derived materials (coffee grounds, wheat straw, stone paper, mycelium). Some carry Global Recycle Standard certification with measurable carbon offset data.
Yes. Several materials, including recycled ocean plastic and rPET, carry Global Recycle Standard (GRS) certification. We can also provide carbon offset data and production partner information for ESG and procurement documentation.
We produce through artisan communities including single mothers, retirees and Orang Asli craftspeople, generating income and preserving heritage crafts. This supports the Social dimension of your ESG or CSR reporting.
All products are designed in-house in Kuala Lumpur, with local illustrators and artisan communities brought in for heritage or festive projects. We do not source from stock or template libraries.
What We Create
Three core services: Integrated Gifting Concept Development, Ready-to-Pick Sustainable Merchandise made from materials like stone paper and recycled ocean plastic, and Upcycling, turning your own waste materials into branded merchandise.
Yes, this is a core specialism. Past sustainable conference gift projects include the ASEAN Women Economic Summit 2025, ASEAN-EU Business Summit, and multiple medical and professional congresses, delivered to delegates across 18+ countries.
Yes. Event companies like ES Exhibition Services and Pentagon Events brief us on behalf of their end clients, and we manage full concept development, sampling and production for them.
A strong sustainable conference gift travels well, represents the host country authentically, is genuinely useful, photographs well, and connects to the event theme. We design against all five criteria.
Yes, with a dedicated VVIP approach featuring display-worthy sculptural pieces in reclaimed wood, mycelium packaging, and artisan craftsmanship. Past work includes Cartier's Hari Raya 2025 and MyCEB. VVIP sets typically range RM200–RM400 per set.
Yes, this is a strong capability. We create tailor-made batik fabric series, handwoven rattan pieces and heritage motif items, used for events like the ASEAN-EU Business Summit and Cartier's Hari Raya 2025 collection.
Yes, sustainable festive gifting is a specialism covering Hari Raya, CNY, Deepavali and Christmas, created for brands like Cartier, Clarins and Cycle & Carriage. Planning typically begins 8–12 weeks before the festive season.
Tote bags, notebooks, tumblers, tech accessories, plaques, apparel, batik series and full gift sets, made from bamboo, cork, coffee grounds, stone paper, recycled ocean plastic and more. Send us a photo of anything you like and we can often build it sustainably.
Yes, including custom boxes, inserts and message cards. Premium projects can feature biodegradable mycelium foam packaging in place of conventional EPE foam.
Yes. Gifts made from recycled or upcycled materials can be documented under your ESG activities. We provide material certifications, carbon offset data and impact summaries to support your reporting.
How It Works
Five steps: free consultation, concept and portfolio review, order confirmation with 50% deposit, a master sample for your approval at no extra charge, then production and delivery with the balance 50% due before delivery.
Yes. We can show you free portfolio matches, produce a new sample for a fee, or include a master sample at no charge once an order is confirmed. Visual mockups can also be produced to present internally.
Yes, this is where we add the most value. We help you find the right entry point, whether that's ready-made eco-friendly products, upcycled merchandise from your own materials, or a fully custom concept. No prior experience needed.
Absolutely, a budget and a date is enough to start. We ask the right questions and develop concept directions for you to respond to. Visiting our office and touching our material range often sparks the idea.
Yes, browse our ready-to-pick sustainable merchandise portfolio online. It is not exhaustive, if you don't see what you need, reach out and we may be able to develop or source it.
No. We can work from a simple idea, a photo reference, or a full brand brief. The only practical limits are production feasibility and budget, which we discuss openly upfront.
Practical Details
Bulk items start from RM10–RM15 per piece, standard sustainable gift sets typically range RM15–RM80, and premium VIP concept projects range RM200–RM400 per set. Share your budget and we'll propose the best fit.
Our general MOQ is 100 pieces, though smaller items like pens may need 300–500 pieces. If your quantity is below standard, reach out anyway, we'll tell you what's achievable.
Production typically takes 3–4 weeks from artwork approval. We recommend reaching out 6–8 weeks before your deadline, though shorter timelines are worth asking about too.
It depends on scope, but don't rule it out before asking. We sometimes make special arrangements, though we won't rush a project in a way that compromises quality.
Yes, full production-to-doorstep management, including multiple delivery points. We've delivered to all states in Malaysia and to over 18 countries.
Yes, we've delivered to over 18 countries. Most international projects are managed remotely with logistics arranged per project.
Get In Touch
No, initial consultations are completely free, online or at our Kuala Lumpur office, with no obligation to proceed.
WhatsApp us at +60 12 939 3598 for the fastest response, within 1 business day. For formal enquiries, email bd@unseenmatters.com or message us on Instagram @unseen.matters.
Our office is at B2-6-1, Dataran Niaga Sungai Besi, Kuala Lumpur. We welcome client visits by appointment, experiencing our sustainable materials in person changes how people understand what we do.
The best way is to visit our Kuala Lumpur office to see and feel our materials. Can't visit in person? We're happy to arrange an online meeting or share portfolio references based on your brief.
Still have a question?
Tell us your brand, occasion, and budget, we'll get back to you within 1 business day.
